Understanding Your Data Usage Limits and Quotas

This guide explains how we measure data usage, what limits apply to your plan, and how to manage your analytics efficiently.

How We Calculate Usage

What Counts as a Pageview

A pageview is counted when:

• A user loads a page with your tracking script
• A single-page application (SPA) triggers a route change
• Your code manually triggers a pageview event

These actions do NOT count as pageviews:

• Bot traffic that we automatically filter
• Preview modes in website builders
• Your own visits when using the "Exclude My Visits" browser extension

What Counts as an Event

Custom events are counted when:

• Your code calls our event tracking function
• A user interacts with elements you're tracking (e.g., clicks, form submissions)
• Automated events occur (e.g., file downloads, outbound links)

Current Plan Limits

Your current plan is visible in Account Settings > Subscription.

What Happens When You Reach Your Limit

Soft Limits

When you reach 80% of your monthly pageview limit:

• You'll receive an email notification
• A warning appears in your dashboard

Hard Limits

When you reach 100% of your monthly pageview limit:

• Data collection continues for all websites
• A banner appears in your dashboard
• You'll receive an email notification

When you reach 120% of your monthly pageview limit:

• Data collection continues but may be sampled
• Overages may be billed according to your plan terms

We do not suddenly stop collecting data or block access to your dashboard.

Managing Your Usage

Monitor Your Usage

1. Go to Account Settings > Usage
2. View current month's usage and trends
3. See breakdown by website

Optimize Your Tracking

To reduce unnecessary data collection:

• Use the Exclude My Visits browser extension
• Configure IP blocking for internal traffic
• Use sampling for high-traffic pages
• Only track the events that matter to your business

Split Traffic Across Properties

If managing multiple websites:

• Consider creating separate accounts for high-traffic sites
• Prioritize tracking on your most important pages
• Use event filtering to focus on critical interactions

Upgrading Your Plan

If you regularly exceed your limits:

1. Go to Account Settings > Subscription
2. Click Upgrade Plan
3. Select a plan that matches your needs
4. Confirm your billing information

Plan upgrades take effect immediately, and your new limits apply right away.

Special Considerations

Seasonal Traffic Spikes

If you expect temporary traffic increases:

• Contact us for temporary limit increases
• Consider short-term plan upgrades

Multiple Websites

Your pageview limit is shared across all websites in your account. Consider:

• Removing low-value websites
• Creating separate accounts for different projects
• Upgrading to a higher plan

Need More Help?

Contact our support team at support@youranalytics.com or use the live chat feature in the bottom right corner of your dashboard.

How to Upgrade, Downgrade, or Cancel Your Subscription

This guide walks you through the process of managing your subscription plan, whether you need more features, want to reduce costs, or need to cancel your service.

Upgrading Your Subscription

When to Upgrade

• You're approaching or have exceeded your current plan's website limit
• You need access to additional features like custom dashboards or API access
• Your team is growing and you need more user seats

How to Upgrade

1. Log in to your account
2. Navigate to Account Settings > Subscription
3. Click the Upgrade Plan button
4. Select your desired plan
5. Confirm your billing information
6. Click Confirm Upgrade

Your upgrade will take effect immediately, and you'll be charged a prorated amount for the remainder of your current billing cycle.

Downgrading Your Subscription

When to Downgrade

• Your analytics needs have changed
• You want to reduce costs
• You no longer need certain features

How to Downgrade

1. Log in to your account
2. Navigate to Account Settings > Subscription
3. Click Downgrade Plan
4. Select your desired plan
5. Click Confirm Downgrade

Your downgrade will take effect at the end of your current billing cycle.

Important: If you have more websites or users than permitted by your new plan, you'll need to remove excess websites or users before the downgrade takes effect.

Canceling Your Subscription

Before You Cancel

• All your data will be retained for 30 days after cancellation
• After 30 days, your data will be permanently deleted
• Consider downgrading instead if you still need basic analytics

How to Cancel

1. Log in to your account
2. Navigate to Account Settings > Subscription
3. Click Cancel Subscription
4. Select a reason for cancellation (optional)
5. Click Confirm Cancellation

You'll continue to have access to your analytics until the end of your current billing period.

How to Reactivate

If you change your mind within 30 days of cancellation:

1. Log in to your account
2. Navigate to Account Settings > Subscription
3. Click Reactivate Subscription
4. Select a plan
5. Update your payment information if needed
6. Click Confirm Reactivation

Common Questions

Will I lose data when upgrading or downgrading?

No, your historical data will be preserved when changing plans.

Can I get a refund for unused time if I cancel?

We don't provide prorated refunds for cancellations, but you'll retain access until the end of your billing period.

What happens if I need to track more websites after upgrading?

You can add additional websites as soon as your upgrade is complete.

Do you offer custom plans?

Yes, for enterprise needs.