How to Upgrade, Downgrade, or Cancel Your Subscription

This guide walks you through the process of managing your subscription plan, whether you need more features, want to reduce costs, or need to cancel your service.

Upgrading Your Subscription

When to Upgrade

• You're approaching or have exceeded your current plan's website limit
• You need access to additional features like custom dashboards or API access
• Your team is growing and you need more user seats

How to Upgrade

1. Log in to your account
2. Navigate to Account Settings > Subscription
3. Click the Upgrade Plan button
4. Select your desired plan
5. Confirm your billing information
6. Click Confirm Upgrade

Your upgrade will take effect immediately, and you'll be charged a prorated amount for the remainder of your current billing cycle.

Downgrading Your Subscription

When to Downgrade

• Your analytics needs have changed
• You want to reduce costs
• You no longer need certain features

How to Downgrade

1. Log in to your account
2. Navigate to Account Settings > Subscription
3. Click Downgrade Plan
4. Select your desired plan
5. Click Confirm Downgrade

Your downgrade will take effect at the end of your current billing cycle.

Important: If you have more websites or users than permitted by your new plan, you'll need to remove excess websites or users before the downgrade takes effect.

Canceling Your Subscription

Before You Cancel

• All your data will be retained for 30 days after cancellation
• After 30 days, your data will be permanently deleted
• Consider downgrading instead if you still need basic analytics

How to Cancel

1. Log in to your account
2. Navigate to Account Settings > Subscription
3. Click Cancel Subscription
4. Select a reason for cancellation (optional)
5. Click Confirm Cancellation

You'll continue to have access to your analytics until the end of your current billing period.

How to Reactivate

If you change your mind within 30 days of cancellation:

1. Log in to your account
2. Navigate to Account Settings > Subscription
3. Click Reactivate Subscription
4. Select a plan
5. Update your payment information if needed
6. Click Confirm Reactivation

Common Questions

Will I lose data when upgrading or downgrading?

No, your historical data will be preserved when changing plans.

Can I get a refund for unused time if I cancel?

We don't provide prorated refunds for cancellations, but you'll retain access until the end of your billing period.

What happens if I need to track more websites after upgrading?

You can add additional websites as soon as your upgrade is complete.

Do you offer custom plans?

Yes, for enterprise needs.