How to Reset Your Password or Update Account Information
This guide covers how to manage your account credentials and personal information.
Password Management
Reset Your Password
If you know your current password:
- Log in to your account
- Go to Account Settings > Security
- Click Change Password
- Enter your current password
- Enter and confirm your new password
- Click Update Password
If you forgot your password:
- Go to the login page
- Click Forgot Password
- Enter your email address
- Click Send Reset Link
- Check your email for a password reset link
- Click the link and create a new password
The password reset link expires after 24 hours for security reasons.
Password Requirements
Your password must:
- Be at least 10 characters long
- Include at least one uppercase letter
- Include at least one number
- Include at least one special character
- Not match your previous 3 passwords
Updating Personal Information
Change Your Email Address
- Log in to your account
- Go to Account Settings > Profile
- Click Edit next to your email
- Enter your new email address
- Enter your password to confirm
- Click Update Email
You'll receive verification emails at both your old and new addresses.
Update Your Name or Company Information
- Log in to your account
- Go to Account Settings > Profile
- Update the relevant fields
- Click Save Changes
Change Your Time Zone
- Log in to your account
- Go to Account Settings > Preferences
- Select your time zone from the dropdown
- Click Save Preferences
This affects how time-based data is displayed in your reports.
Two-Factor Authentication (2FA)
Enable 2FA
- Log in to your account
- Go to Account Settings > Security
- Click Enable 2FA
- Choose your preferred method:
- Authenticator app (recommended)
- SMS verification
- Follow the on-screen instructions
Disable 2FA
- Log in to your account
- Go to Account Settings > Security
- Click Disable 2FA
- Confirm with your password
- Click Disable
Important: Disabling 2FA reduces your account security.
Lost Access to 2FA Device
If you've lost access to your authentication device:
- On the login page, click Having trouble?
- Select Lost access to 2FA device
- Enter your email address
- Follow the account recovery process
You'll need to verify your identity using the recovery codes provided when you set up 2FA, or through our manual verification process.
Account Deletion
To delete your account:
- Log in to your account
- Go to Account Settings > Account
- Scroll to the bottom and click Delete Account
- Read the information about data deletion
- Enter your password
- Click Permanently Delete Account
Warning: This permanently deletes all your data and cannot be undone.
Common Issues
Not Receiving Reset Emails
- Check your spam/junk folder
- Add support@youranalytics.com to your contacts
- Try an alternative email if possible
- Contact support if emails don't arrive within 10 minutes
Account Locked After Failed Attempts
After 5 failed login attempts, your account will be temporarily locked for 30 minutes. To unlock it immediately:
- Click Forgot Password
- Complete the password reset process
Need More Help?
Contact our support team at support@youranalytics.com or use the live chat feature in the bottom right corner of your dashboard.